Privacy Policy

Last updated 10 June 2026

1. Introduction

This privacy policy explains how Echo East ("we", "us", "our") collects, uses and protects the personal information you provide when you use our website at echoeast.co.uk, complete our project planner, or contact us through our enquiry form. We are the data controller responsible for your personal information.

We are committed to protecting your privacy and to handling your information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information we collect

We only collect the information you choose to give us through our forms. We do not require you to create an account, and we do not knowingly collect information from anyone under the age of 16.

When you complete our project planner, we may collect:

• the services you are interested in
• the address of your current website, if you provide one
• competitor or reference websites you mention, if you provide them
• a description of your project and the problem you want to solve
• your indicative budget
• your name
• your company name, if you provide it
• your telephone number
• your email address

When you use our contact form, we may collect:

• your email address
• your name
• the services you are interested in
• the message you send us

3. How we use your information, and our lawful basis

We use the information you provide to:

• respond to your enquiry and answer your questions
• prepare a quote or proposal for your project
• arrange and carry out a discovery call where relevant
• keep a record of our communication with you

Our lawful basis for this processing is your consent, which you give by submitting the form, together with our legitimate interests in responding to enquiries and providing the services you have asked about. You can withdraw your consent at any time by contacting us using the details below. We do not use your information for automated decision making or profiling.

4. Marketing

We will not add you to a marketing list or send you marketing emails without your clear consent. If you do choose to receive updates from us, you can opt out at any time.

5. Sharing your information

We do not sell your personal information, and we do not share it with third parties for their own marketing. We may share your information with trusted service providers who help us run our business and website, for example our website hosting provider and our email provider. These providers act as our data processors and may only use your information on our instructions.

Some of these providers may store or process data outside the United Kingdom and the European Economic Area. Where this happens, we take steps to ensure that appropriate safeguards are in place, such as standard contractual clauses, so that your information receives the protection required by UK law.

6. How long we keep your information

We keep enquiry information for as long as we need it to respond to you and, where you become a client, for the duration of our working relationship and for a reasonable period afterwards to meet our legal and accounting obligations. Where an enquiry does not lead to a project, we delete your information once it is no longer needed, and in any case within 24 months, unless you ask us to delete it sooner.

7. Your rights

Under UK data protection law you have the following rights:

• the right to be informed about how we use your information
• the right to access the personal information we hold about you
• the right to have inaccurate information corrected
• the right to have your information erased
• the right to restrict how we use your information
• the right to object to our use of your information
• the right to data portability

To exercise any of these rights, please contact us using the details below. We will respond within one month.

8. Cookies

Our website uses only the cookies that are necessary for it to function and to stay secure. We do not use advertising cookies. If we introduce analytics or other non essential cookies in the future, we will update this policy and ask for your consent where required.

9. Keeping your information secure

We take appropriate technical and organisational measures to protect your personal information against loss, misuse and unauthorised access. While no method of transmission over the internet is completely secure, we work to protect your information and review our measures regularly.

10. Changes to this policy

We may update this privacy policy from time to time. When we do, we will change the date at the top of this page, so please review it occasionally.

11. How to contact us

If you have any questions about this policy, or you would like to exercise your rights, please contact us:

• by email at hello@echoeast.co.uk
• by telephone on 07710 550148

If you are not satisfied with how we have handled your information, you have the right to make a complaint to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection, at ico.org.uk.